top of page

Packaging and Shipping

Last Updated: December 31, 2024 ​​

 

Below we will help you understand what will happen in the event you’ve sold your artwork. We'll cover the following topics in this article:

 

WHEN YOU'VE MADE A SALE...

 

1.  You’ll receive an email informing you of the sale. You’ll also receive information regarding the next steps you’ll need to take in order for us to successfully deliver the artwork to the buyer. These steps include:

  • Scheduling a date and time for our courier to pick up your sold artwork. (Courier pick up should occur within 2 - 3 days of when the buyer purchased the work.)

  • Writing us back to acknowledge that you've read and understand the JV Studio Art Packaging Guidelines (PDF attached to this article, see below) to ensure that you know how to properly package your artwork for shipment

 

NOTE: It’s very important that you immediately schedule a courier pick up date and time after being notified that your artwork has sold.

 

2.  If 48 hours pass and you haven't scheduled a pick up date, you'll receive a phone call and email from our Artist Support Team.

3.  Within two days before your pickup date, you’ll receive an email from us with a shipping label. Be on the look out for our emails.

4.  A courier service will arrive on the date you requested to collect your package and the shipping documents. Please make sure to hand all labels and shipping documents over to the courier.

Additional information regarding artwork packaging, pick up, and delivery:

  • All original artworks are shipped to the buyer directly from the artist's location.

  • Shipping costs are included in the sale price and paid for by the buyer at the time the artwork is purchased.

  • You, the artist, will be responsible for packaging your artwork for shipment, as well as for all packaging costs.

  • You must include a Certificate of Authenticity inside the package with your artwork. JV Studio Art will provide you the template to use. Continue reading below for more information on that.

 

5. Next, your artwork will be picked up and delivered to the buyer. Please note that the transit time can vary depending on the location of your customer. You'll see your shipment's tracking number on the label that is provided to you. You can follow along using that tracking number on the carrier's website directly (i.e. FedEx, DHL, UPS, etc.)

 

Our trusted Artist and Customer Support Team is monitoring the progress of your artwork until it reaches it's safe delivery to your customer. We'll be updating your customer all along the way.

 

6. Between  14-19 days from the date of delivery to your customer, your payout will be available. We'll send you an email notification to let you know that your funds are ready for payout. 

 

For detailed instruction on how to request payment, please visit our Payments section.

bottom of page