Last Updated: December 28,2024

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After you've completed your purchase with JV Studio Art, you'll receive an Order Confirmation email.

From there, depending on the type of product you've purchase, you'll receive a shipping notification email. 

 

All shipments are scheduled with Door-to-Door Delivery Service unless otherwise stated.

 

What is Door-to-Door Delivery Service?

• Pick up from origin point (Artist's Studio)

• Transport of the artwork(s) to your delivery address

• Delivery of your artwork(s) to your front door/front lobby
  NOTE: This service does not include unpackaging, removal of packaging materials, or installation

 

How can I track my shipment?

 

For the most detailed, up-to-date tracking information, we recommend that you track your package via the particular shipping carrier's website—either UPS or FedEx.

 

To identify which carrier is handling your package, please locate the email notification you received when the artwork shipped, which contained the subject line: "Your order has been shipped."

 

This email contains a link allowing you to access a webpage with your order tracking details including your specific shipping carrier and your tracking number. Please copy the tracking number from this page and then enter it into the shipping carrier's webpage for the latest tracking information.

 

To check your order status, log into your JV Studio Art account. From the main menu, hover over your name on the main menu and click Orders to go to your Orders page.

 

If you have any questions on the status of your order, please submit an inquiry to our Customer Support team. Please include your order number in the subject line.